OUR TERMS & CONDITIONS

Welcome to Visa Advisory Services Limited.

We are a registered company as per the company's act of Kenya. We provide immigration advice and services. Services are provided through our team of client service consultants and our Migration Consultants. These Terms and Conditions & Client Care Letter apply whenever you access the website, regardless of how or where you access the website. The Terms and Conditions also apply when you register and make a payment to seek immigration services through Visa Advisory Services.

TERMS & CONDITIONS

Appointments

The client must book the date and time of the appointment by contacting one of our offices and speaking to a Client Services Consultant. Any pre-paid fee will be forfeited if the client is not reachable at the number provided or does not contact our office at the booked appointment time and does not provide at least twenty-four (24) hours notice of cancellation. If you need to cancel or reschedule the appointment, you can by contacting one of our offices.

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Payment For Immigration Services

Consultation for visa advice and processing is based on the specific visa category, the visa duration and the previous travel for the client. This is charged separately and the client is advised after the initial assessment has been done by the immigration manager. The client will be required to make a deposit for the service. The client is required to make a balance payment before a list of the documents is sent to him/her on email. The client will not receive the list of documents until the full payment is made on the agreed date.

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Refund Policy

As soon as a payment is received, the client is deemed to have engaged the Services of Visa Advisory Services Ltd. Our Service is our professional and personalized advice and expertise. Once the Service has been provided to you, it cannot be returned, whether or not you have changed your mind or you no longer wish to utilize it. If you submit a written refund request through the Client Area within 8 hours of payment, you may be entitled to a refund if the Service has not yet been provided to you and/or work has not commenced on your profile. By agreeing to the terms and conditions, you agree that service fees are non-refundable. All refunds remain strictly at the discretion of management and will be less a banking and administration fee of 15% of your initial payment (whichever is greater).

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Decisions

Visa assessment is done on the basis of the applicant's personal circumstances at the time of making the visa application and as per the immigration laws of the specific country of application. Visa Advisory Services is not and shall not be liable on the decision that is made and the quality of the decision made.

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